Interface & Technical Query System

Manage & track interface requests & technical queries in a simple to use interface & technical query system. Easily configured and totally secure to allow use by multiple companies at the same time.

Create, issue, respond & close out interface & technical queries across all areas of your business.

System Features

  • Replaces cluttered email systems
  • Provides a secure platform to exchange information
  • Ensures accountability in communication
  • Creates an easy to find account of communications
  • Allows clear and concise communication
Technical query workflow

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FAQ's

Interface & Technical queries are managed communications between appropriate stakeholders that provide a consistent path and tracking to ensure that the query and any responses are completed in a timely manner.

Case Study

Industry – Consultancy

Use

  • Prism systems IQ & TQ used to liaise with clients.

Benefits

  • Allows any queries to be held in one place.
  • Saves time looking through email chains.
  • Allows client to be proxy to conversations between two suppliers.

“The system allowed us to be able to keep all queries in one easy to find place which ensured audibility.”

“The fact we could keep track of what external clients were doing gave us greater security.”

“The notification system meant that we were able to provide fast and efficient responses to clients.”